Sun outages may be affecting your TV
What are Sun Outages?
Twice a year, during the spring and
fall, you may experience some degree
of television interference due to
"sun outages." Such outages are
caused by a phenomenon called a
“solar satellite interference."
These brief outages occur when the
sun passes directly behind
satellites transmitting cable
signals. When the sun is aligned
with a satellite, solar radiation,
an energy the sun is emitting,
interferes with the satellite’s
signal and thus causes a brief
When do sun outages happen and how
long they last?
Sun outages occur every year, in
Fall and Spring, and last
approximately about a week each time.
What kind of outage/interference can
During the sun outage, you may
experience a pixelated picture,
picture freezes, or audio
distortions for a brief period of
How can I tell if it's caused by a
sun outage or something’s wrong with
The sun outage happens only during
the day between 11am and 5:30pm (no
sun, no interference) and is brief,
lasting for a few minutes—from 5
minutes, up to 45 minutes.
What should I do during a sun
We apologize for any inconvenience a
sun outage may cause. However, solar
satellite interference is out of
our control. Please be patient and
everything will get back to normal.
How do I notify the TV office if I
notice a channel is out?
Contact/Notify Us page
for how to reach out to us.