It’s come to our attention that ROKU has recently released a software update that made many of their devices lose the cable television channels. To be able to get those channels back you will need to do the following steps:

Click the HOME button on your remote

Then go to SETTINGS

Then click on TV INPUT

Then click on LIVE TV (Some may say CABLE TV)

Then go to MANAGE

Then you should see a check box that says HIDE STREAMING CHANNELS – click the box to make sure it's checked.

This should bring your channels back in.

However, if you have done a factory reset on your TV while trying to fix it you will need to do a channel scan to get all the channels back in.   If you are still having issues with your channels coming in after these steps have been done you will need to submit a ticket with ROKU - you can do this through the ROKU website at:

support.roku.com